Handrian, E., 		Ekha Putera, R., 		Asrinaldi, A., & 		Zetra, A.
(2024).
 Digital Innovation or Traditional Methods: Stakeholder Preferences for Digitalizing Public Complaints in Pekanbaru City, Indonesia.
<em>Iapa Proceedings Conference, </em>, 262-276.
doi:10.30589/proceedings.2024.1114